Great day of varied speakers today, but the common thread that ran through the conference, as pointed out by chair @Ian Golding was how to manage and balance the polarisation between
- omnichannel automation supported by tech and AI
and
genuine human interaction, warmth and defining experience.

Well done @AwardsInternational and thanks to @MicrosoftUK and all the speakers and CX luminaries for a great day! I look forward to seeing many of you again as we judge the #UKCXAwards next week.
Like this:
Like Loading...
Related
Published by sigreen
I'm a professional marketer and change leader. I advise co-create and deliver greater Customer Value to both organisations (brands) and their customers. Maximise Customer Value.
View all posts by sigreen