‘CX is the future’ conference at Microsoft Reading

  • Great day of varied speakers today, but the common thread that ran through the conference, as pointed out by chair @Ian Golding was how to manage and balance the polarisation between
    • omnichannel automation supported by tech and AI
  • and
    • genuine human interaction, warmth and defining experience.

    Well done @AwardsInternational and thanks to @MicrosoftUK and all the speakers and CX luminaries for a great day! I look forward to seeing many of you again as we judge the #UKCXAwards next week.

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