‘CX is the future’ conference at Microsoft Reading

Posted on by sigreen
  • Great day of varied speakers today, but the common thread that ran through the conference, as pointed out by chair @Ian Golding was how to manage and balance the polarisation between
    • omnichannel automation supported by tech and AI
  • and
      • genuine human interaction, warmth and defining experience.

    Well done @AwardsInternational and thanks to @MicrosoftUK and all the speakers and CX luminaries for a great day! I look forward to seeing many of you again as we judge the #UKCXAwards next week.

    Published by sigreen

    I'm a professional marketer and change leader. I advise co-create and deliver greater Customer Value to both organisations (brands) and their customers. Maximise Customer Value.

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