I’m looking forward to delivering this session on “How to maximise the value of CX programmes and initiatives.” as part of the usersnap Virtual Summit on May 20th.
CX leaders reputedly gain 3x greater return (stock performance) than CX Laggard.
But rarely have I seen this brought to life through in individual cases with the inspiration of applying to your org through repeatable processes.
So that’s what I’d like to do in this session. I hope you can join the virtual summit on and join me for the session.